Support

Contact Support

For technical support, bug reports, or general questions about RateTheHeat, please contact us at:

Email: [email protected]

We typically respond within 24-48 hours. For urgent issues, please include "URGENT" in your email subject line.

Before Contacting Support

To help us assist you more quickly, please include the following information when reporting an issue:

• Your username or email address
• Device information (e.g., iPhone 14 Pro, iOS 17.2)
• App version (found in Profile → Settings → About)
• A detailed description of the problem
• Steps to reproduce the issue
• Screenshots or screen recordings (if applicable)

Common Issues

Login Problems

If you're having trouble signing in, try:

• Checking your internet connection
• Verifying your email address
• Using the "Forgot Password" option to reset your password

Photo Upload Issues

If photos aren't uploading:

• Ensure you've granted camera and photo library permissions
• Check that your photo is under 5MB
• Try a different image format (JPEG or PNG)

App Performance

If the app is running slowly:

• Close and restart the app
• Check for app updates in the App Store
• Restart your device
• Clear app cache (Settings → RateTheHeat → Clear Cache)

Account & Privacy

For account-related questions, privacy concerns, or data deletion requests:

Privacy Email: [email protected]

View our Privacy Policy and Terms of Service for more information.

Feature Requests

Have an idea for a new feature or improvement? We'd love to hear it! Email your suggestions to:

Email: [email protected]

Community Guidelines

To report inappropriate content or behavior, please contact us immediately at [email protected] with details about the issue.

We take community safety seriously and will investigate all reports promptly.